Get in touch

Supporting you every step of the way

At Cohese Healthcare, our patients are at the heart of everything we do. We are committed to providing high-quality, safe services that are tailored to meet your needs. Everyone is treated with care, respect and dignity, and we communicate using clear, accessible language to ensure you feel informed and supported.

If you have any questions, need assistance, or would like to share your experience, we encourage you to reach out. We’re here to help.

Contact Details

Have a question? We’re here to help.

Our phone lines are open Monday to Friday 9am to 5pm.

General Enquiries:

0333 332 2100

DVT Service

0333 332 2101

Urology Service:

0333 332 2102

Self Pay Minor Surgery Service:

0333 332 2107

Main office address:

160 Aztec West, Bristol, BS32 4TU

Feedback Form

We invite all patients who use our services to share their feedback following their appointment. Every comment is carefully reviewed and helps us enhance the quality of care we provide. We also welcome feedback from family members and friends.

We’re always pleased to hear when your experience has been positive, and we ensure that this appreciation is shared with our staff.

To leave feedback, please use our feedback form.

Feedback Form

Complaints

We want to hear if things have not gone well. If you are not happy about any aspect of our service please speak to one of our front line staff who will do all they can to put things right. If staff are not able to deal with your concern at the time, or if you wish to take it further, they will offer you the opportunity to speak to our Clinical Matron, Jackie Adams, or to a member of the management team:

Jackie Adams, Clinical Matron
07885 459 636
Jackie.Adams@cohese.healthcare

Alternatively you can contact us as soon as possible by letter, email or phone:

Cohese Healthcare, 160 Aztec West, Bristol BS32 4TU

0333 332 2100
complaints@cohese.healthcare

All complaints will be acknowledged within 2 working days of receipt. Following an investigation, you will receive a written reply within 20 working days of receipt, or if the investigation is still in progress, you will receive an explanation of the reason for the delay and a reply within 5 days of a conclusion being reached. We will endeavour to reply before these dates where possible.

If you are complaining on behalf of someone else, they will need to complete a consent form to say they are happy for us to discuss their care with you. We will send this form to them for completion.

More information can be found here.

Complaints procedure

You Said

A patient recommended that our text messages make it clear that cancellation appointments are offered on a first come, first served basis to help manage expectations.

We Did

We’ve enhanced the message content to clearly communicate this, ensuring transparency and reducing the chance of disappointment.

You Said

Some patients experienced delays because our previous translation service had limited availability for certain languages.

We Did

We’ve partnered with a new translation provider offering broader language coverage, and since the switch, patients have experienced timely access without unnecessary delays.